Privacy Notice

This website is operated by Coach, Inc. (the "Company"), which is responsible for the content of the website and the processing of information you provide via the website.

The Company respects your privacy and values your trust. We collect certain information when you visit our websites (the "Sites"), in order to improve your experience and allow us to better communicate with you regarding our products and services. This Privacy Policy is intended to assist you in understanding what information we gather when you visit the Sites, how we use that information, and the safeguards we have in place to protect the information.

For other terms and conditions that apply to your use of the Sites, please review our Legal Statement by clicking here.

 


INFORMATION WE COLLECT ONLINE


Personal Information

For purposes of this Privacy Policy, "personal information" means any information by which someone can be personally identified, including name, address, telephone number, email address, billing and account information, credit or debit card information, and other information incidental to providing goods or services. We collect personal information from you in circumstances such as when placing an order through the Sites or registering your Coach product on the Sites; establishing an account or adding information to your account such as by setting up a wish list, gift reminders, or address book entries; entering a contest; taking a survey; contacting us with a comment or question; requesting a catalog; signing up to receive emails about our latest products and services; requesting to receive investor alerts; or applying for a job online. You are not required to provide personal information to us in order to view our Sites, but not providing any personal information may limit the services we can provide.

Other Information

When you visit the Sites, our web servers may automatically recognize and collect your domain name, access provider, IP address, and browser language.


An IP address is a set of numbers that is automatically assigned to your computer whenever you log on to your Internet Service Provider or through your local area network (LAN) or wide area network (WAN). When you log on to a website, your computer is automatically identified by the IP address assigned to it. The Company, or third party companies acting on its behalf, may collect IP addresses for the purposes of maintaining communications with visitors as they move about the Sites and enhancing visitors' experience.


The Sites also use a browser feature known as a cookie, which assigns a unique identification to your computer. The information collected from cookies allows us to provide better customer service to you and improve features of our Sites in a variety of ways, including by determining whether you have visited the Sites in the past and which pages of our Sites you have visited. We also may use cookies and/or a technology known as clear gifs to help us confirm your receipt of and response to our emails and to provide you a more personalized experience.


If you do not wish to receive cookies from the Sites, you can set your browser to warn you before accepting a cookie and refuse the cookie when alerted by the browser. Cookies can also be refused by adjusting your browser settings accordingly. Please note that certain pages of the Sites may not function properly if cookies are turned off. Please consult your web browser's Help documentation for more information about how to turn cookies on and off your browser.


We may use third party advertising companies to serve Company advertisements on our Sites or other sites you may visit. To accomplish this, these companies may employ anonymous cookies and action tags (also known as single pixel gifs or web beacons) to measure advertising effectiveness and understand your visits to our Sites and other web sites. You can avoid having these third party cookies and tags placed on your computer by adjusting your browser's privacy settings. If you would like to receive more information about or opt out of this practice click here.


The Company also has chosen a company, Omniture, to assist us in understanding your use of the Sites. Omniture may place cookies on your computer to receive information about your browsing and buying activity on the Sites, and help us to develop personal profiles of our online customers and provide you with a more personalized shopping experience. If you would like to opt out of aggregation and analysis of data collected by Omniture, please click here



HOW WE USE YOUR INFORMATION


We use personal information collected on the Sites for the following purposes:


  • for the specific purpose for which it was volunteered (for example, to purchase a product, process a return or provide you with a gift reminder);
  • to improve the content, appearance and utility of the Sites;
  • to understand your needs and preferences;
  • to develop, market, sell or provide products and services;
  • to conduct surveys, research and evaluations;
  • to manage and develop our business and operations, administer accounts, and collect and process payments;
  • to detect and protect us and other third parties against negligence, fraud, theft and other illegal activities;
  • as permitted by, and to comply with, any legal or regulatory requirements, process or provisions; and
  • if you submit a resume online, we may use the information you provide solely for the purpose of evaluating you as a candidate for employment and to contact you about prospective employment.

  • In order to serve you better, we may combine information you provide to us on the Sites with information you provide to us in other ways, such as in our retail stores, and with information from third parties including demographic or public information.



    HOW WE MAY SHARE INFORMATION


    We may share your personal information collected on our Sites with our subsidiaries or affiliated companies, which may be located in different countries. These disclosures may involve overseas storage and transfer of personal information, including in or to countries that may not offer the same level of data protection as the laws in your own country. If your personal information is transferred to a country where the laws offer a different level of data protection, we will make reasonable efforts to ensure that data transfers to that country are adequately protected (such as through contractual safeguards).


    We also may share your information with selected third parties who provide services to us, including to process payments, provide electronic online investor information, monitor Site activity, serve Site content, help to maintain our customer database, administer emails, surveys, or contests and administer and maintain employment application information. Such third parties may have access to, store and process your personal information to provide services on our behalf, which may occur in the United States or in countries outside of the United States. We do not authorize these third party service providers to use or disclose your personal information except as necessary to perform certain services on our behalf or comply with legal requirements.


    In addition, we may disclose personal information about you in exceptional circumstances, namely (i) if we are required to do so by law or legal process, (ii) to law enforcement authorities or other government officials, or (iii) when we believe disclosure is necessary or appropriate to prevent physical harm or financial loss, or in connection with an investigation of suspected or actual fraudulent or illegal activity.


    We also reserve the right to transfer personal information we have about you in the event that we sell or transfer all or a portion of our business or assets. Should such a sale or transfer occur, we will use reasonable efforts to direct the transferee to use personal information you have provided to us in a manner that is consistent with our Privacy Policy. Following such a sale or transfer, you may contact the entity to which we transferred your personal information with any inquiries concerning the processing of that information.



    LINKS TO OTHER WEBSITES


    Occasionally we may provide a link to a third party website, for example to conduct a survey for the Company. If you elect to provide your personal information on that third party website, this information will be subject to that third party website's privacy policy and security practices. We recommend that you review the privacy policy, security practices and terms of use of each third party website that you visit. We are not responsible or liable for any content presented by or contained on any third party website, including, but not limited to, any advertising claims or marketing practices. We also are not responsible or liable for any privacy or security policies or terms of use of these third party sites.



    MANAGING YOUR PERSONAL INFORMATION (YOUR RIGHTS AND CHOICES)


    To help ensure that the personal information we hold about you is accurate, complete and current and to allow us to serve you better, we encourage you to regularly review and update your personal information.Subject to applicable law, you may have the right to request access to and receive details about the personal information we maintain about you, update and correct inaccuracies in your personal information and have the information blocked or deleted, as appropriate. The right to access personal information may be limited in some circumstances by local law requirements.


    If you have provided us with your email address, we may send you, from time to time, email messages including information about our products and services. If you do not wish to receive email from the Company in the future, you can unsubscribe by clicking on the unsubscribe link at the bottom of any Company email that you receive, emailing us at intlindonesia@coach.com with your request to be removed from our email list, by calling consumer services at (904) 741-3090 or by clicking here.



    UPDATING THIS POLICY


    The Company reserves the right, at its discretion, to change, modify, add, or remove portions of this Privacy Policy at any time. You should check this page periodically for changes.



    HOW TO CONTACT US


    If you have any questions about this Privacy Policy, if you would like to update your personal information, or if you want to exercise your data protection rights, please send an email to intlindonesia@coach.com or contact:


    Coach Consumer Service
    One Coach Way
    Jacksonville, Florida 32218
    1-904-741-3090
    M-F 8 am - 11 pm EST
    Sat 9 am - 7 pm EST
    Sun 11 am - 7 pm EST

    Coach Consumer Service
    Coach Stores Limited
    Hackett The Clove Building
    4 Maguire Street, Butlers Wharf
    London SE1 2NQ, UK
    44-207-939-6800
    M-F 9 am - 5 pm GMT



    EFFECTIVE DATE


    This Policy is effective August 10, 2012.